At Peace Power, we understand that service outages can be more than just inconvenient; they can impact your daily life. That's why we are committed to providing our customers with reliable energy services and swift support in the event of an outage. Here's a comprehensive guide on how to report and handle service outages with Peace Power, ensuring you're prepared and informed every step of the way.

Step 1: Check Your Own Equipment

Before reporting an outage, please take a moment to check if the issue might be related to your home's internal electrical system or equipment. This includes checking your circuit breakers or fuse box to ensure the outage isn't due to a tripped breaker or a blown fuse. Also, verify if your neighbors are experiencing the same issue; this can help determine if the problem is isolated to your property or is affecting a wider area.

Step 2: Report the Outage

If you've determined the outage is not related to your home's equipment, it's time to report it to Peace Power. You can report an outage in several ways:

  • Online: Visit our website and use our online outage reporting tool. It's accessible 24/7, easy to use, and allows you to provide specific details about the outage.
  • By Phone: Call our 24-hour outage hotline. Our customer service team is always ready to assist you in reporting the outage. Please have your account details handy to expedite the process.

Step 3: Prepare for Extended Outages

While Peace Power works diligently to restore service as quickly as possible, some outages may last longer due to severe weather or other unforeseen circumstances. Here are some tips to prepare for extended outages:

  • Emergency Kit: Keep an emergency kit that includes flashlights, batteries, a first-aid kit, water, and non-perishable food items.
  • Charge Devices: If an outage is anticipated, charge cell phones and other essential devices in advance.
  • Safety First: During an outage, never use outdoor grills or generators indoors due to the risk of carbon monoxide poisoning. Always operate them in well-ventilated areas.

Step 4: Post-Outage Checklist

Once power is restored, ensure your electrical system and appliances are functioning correctly:

  • Gradually Reconnect: Turn on your main power switch, and then gradually reconnect your appliances to avoid overloading your system.
  • Check Food Supplies: Inspect your refrigerator and freezer for spoiled food. If in doubt, it's safer to throw it out.

We're Here to Help

Peace Power is committed to providing you with not just energy, but peace of mind. Our team works around the clock to minimize outages and restore service promptly. Remember, your safety and satisfaction are our top priorities. If you have any questions or need further assistance, please don't hesitate to contact us.